Refund Policy

Time & Effort Check-in · Operated by {{OPERATOR}} · Last updated 2026-09-13

Pro is a one-time purchase with no auto-renewal, so "I forgot to cancel" cannot happen here. Everything below is split by where you paid, because who can issue the refund is decided by the channel, not by our willingness.

1. Identify your channel first

2. Lemon Squeezy (international / web)

Lemon Squeezy is the Merchant of Record for that transaction: it is the billing entity, and the refund must be executed by it.

1. Email support@{{DOMAIN}} with your order id or license key (both are in the Lemon Squeezy receipt) and your product account username.
2. We reply within 5 business days and, where section 6 applies, issue the refund from the Lemon Squeezy dashboard.
3. Once refunded, Lemon Squeezy sends us an order_refunded webhook and the server automatically revokes that account's Pro entitlement, recording it in the entitlement ledger (functions/api/billing/[[path]].js). Nothing further is required from you.
4. How long the money takes to return to your original payment method is up to your card issuer or PayPal — typically 5–10 business days, and that part is not in our hands.

You may also reply directly to the Lemon Squeezy receipt to reach their support team; either way, the entitlement revocation happens automatically through the same webhook.

3. WeChat virtual payment · non-iOS devices

For payments made in the Mini Program on Android, HarmonyOS, PC and other non-iOS clients, we issue the refund ourselves.

1. Email support@{{DOMAIN}} with the WeChat order id (found under Me → Services → Wallet → Bills) and the payment date.
2. We reply within 5 business days and issue the refund from the Mini Program console.
3. After the refund, the entitlement is revoked by order id and written to the ledger.

4. WeChat virtual payment · iOS devices

1. Go to reportaproblem.apple.com, sign in with your Apple Account, find the purchase and request a refund — or use Settings → your name → Media & Purchases → Account → Purchase History on your iPhone. Approval is Apple's decision.
2. Once Apple approves, please let us know (support@{{DOMAIN}}, with the order id) so we can revoke the Pro entitlement and record it. Apple does not send us a refund callback, so we only learn of it from you or during reconciliation.

If you paid on iOS but simply want to ask whether a feature exists, write to us first — a refund is often not needed.

5. Redeem codes: no refunds

Redeem codes are a gift, beta and support-compensation channel. You never paid for one, so there is no money to return.

• An unused code can be voided and reissued (for example if you sent it to the wrong person) — email support@{{DOMAIN}}.
• A used code is single-use, expires on redemption and cannot be transferred to another account. If you redeemed it on the wrong account, contact us promptly: we can revoke that grant and issue a fresh code.
• Redeem codes are not a product. We do not sell them, and we do not sell them through outside channels.

6. When we refund, and when we do not

We refund

• The entitlement was not granted correctly after payment and we cannot fix it in reasonable time. (Do not rush to a refund — this is usually an unmatched order; see section 8.)
• A capability was described on the sales page but is not actually there. We commit to never showing a paid capability we cannot deliver; getting that wrong is our fault.
• Duplicate or accidental payments.
• Any cooling-off period or refund right granted by mandatory consumer law where you live — the law prevails; this policy does not override it.

We do not refund

• Redeem codes (section 5).
• Accounts terminated for breaching section 7 of the Terms (abusing the API, forging callbacks, obtaining entitlements without paying).
• Requests based on a reminder not sounding while locked, muted, closed or in the background — those limits are stated plainly in section 2 of the Terms and were never promised. If something we wrote led you to believe otherwise, send us that text: either we wrote it wrong (which puts you in the list above) or it was a misunderstanding, and both are worth clearing up first.
• Requests past a channel's deadline where the channel refuses to act (for example beyond WeChat's 180 days, or an application Apple declined).

7. What happens after a refund

• The Pro entitlement is revoked, with a reason recorded in the account ledger.
• Your data is not deleted. Tasks, rounds, decisions and notes all remain; the free core loop keeps working and export is unaffected. To delete data as well, ask separately under section 6 of the Privacy Policy.
• You can buy again later. There is no penalty and no blocklist.

8. Try "restore purchase" first — many refund requests are really this

If you paid but see no Pro on your account, the order most likely has not been matched to it (a different device, a different username, or a purchase email that does not match the account). Do this first:

• Sign in to your product account and claim the order in settings using your license key or the email you purchased with.
• If that still fails, email support@{{DOMAIN}} with the order id. We can grant it manually, de-duplicated by order id, so you will never be granted twice.

9. Please include this when you write

• your product account username;
• the channel (Lemon Squeezy / WeChat non-iOS / WeChat iOS / redeem code);
• the order id or license key;
• the payment date and amount;
• one line on why — no long explanation needed, one line is enough.

Write to support@{{DOMAIN}}; we reply within 5 business days. Operator: {{OPERATOR}}.